FAQ


 

Shipping:

We love to fulfill + ship your orders quickly! All orders placed on Monday-Friday before 3:30pm pst ship out the same day. If your order is placed after 3:30pm pst on a business day or weekend, then your goods will be shipped the following business day. 

Each order receives a shipment notification email that includes tracking information.

Warranty:

Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your earrings for years to come, and we gladly offer a lifetime warranty on all of our earrings! 
 
Returns:
Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your piece from the photos. However, we gladly accept returns and exchanges -- no questions asked.*
Simply contact us within 30 days of delivery at the email address below and ship items back within 45 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued. 

*For our rare sales (Fall & Spring Cleanings), we will gladly take returns for only quality issues. For our Seconds Sale, all sales are final.

If you have any questions or problems with your piece, please send us an email at support@claybysteph.com. 


 

Custom Earrings:

I would love to eventually take custom orders, but I'm currently not. Check back for any updates on this!

Care:
Everything is handmade and created in batches. Our earrings are made of clay and super light on the ears. Clay is very durable but should not be bent or it could snap.
Do not wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.
Store in a clean dry place and avoid direct sunlight.
See our care page for more information regarding our metal jewelry.

     

     What forms of payment do you accept?

    We accept a wide range of payments from Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, G Pay, Venmo, Quadpay, and Apple Pay!