FAQ

Shipping:

We love to fulfill + ship your orders quickly! If your order is placed before 4pm pst on business days, your order will ship out the same day. If your order is placed after 4pm pst, then your goods will be shipped the following business day. On Saturdays, all orders placed before 2pm pst will ship the same day. On Saturday (2/27), all orders placed after 8am pst will ship on the next business day.

Each order receives a shipment notification email that includes tracking information.

Warranty:

Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your earrings for years to come, and we gladly offer a lifetime warranty on all of our earrings!

Returns:

Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your piece from the photos. However, we gladly accept returns and exchanges -- no questions asked.

Simply contact us within 30 days of delivery at the email address below and ship items back within 45 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued.

If you have any questions or problems with your piece, please send us an email at hello@claybysteph.com.

Custom Earrings:

I would love to eventually take custom orders, but I'm currently not. Check back for any updates on this!

Care:

Everything is handmade and created in batches. Our earrings are made of clay and super light on the ears. Clay is very durable but should not be bent or it could snap.

Do not wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.

Store in a clean dry place and avoid direct sunlight.

What forms of payment do you accept?

We accept a wide range of payments from Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, G Pay, Venmo, and Apple Pay!

Do you charge sales tax?

We are required by law to collect sales tax on goods shipped in the United States. However, our sales tax is included in the price of our earrings, so the price you see is the price you pay!