FAQ


Shipping:

We pride ourselves in shipping out your orders quickly! If your order is placed before 12pm pst on a launch day, your order will ship out the same day. If your order is placed after 12pm, then your goods will be shipped the following business day.

Due to COVID-19, we're currently experiencing some delays with shipment, so please allow up to 2 business days for your package to ship. Every order will receive a shipment notification email that includes tracking information.


Care:

Everything is handmade and created in batches.The earrings are made of clay and super light on the ears. Clay is very durable but should not be bent or it could snap.

Do not wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.

Store in a clean dry place and avoid direct sunlight.

     

    Returns:

    Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your piece from the photos. However, we gladly accept returns and exchanges -- no questions asked. Simply contact us within 14 days of delivery at the email address below and ship items back within 30 days of delivery.


    If you have any questions or problems with your piece, please send us an email at hello@claybysteph.com.

    Warranty:

    Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your earrings for years to come, and we gladly offer a 1-year warranty on all of our earrings!   

    Custom Earrings:

    I would love to eventually take custom orders, but I'm currently not. Check back for any updates on this!